Aliaksei Yermalovich

Hi

Do you have any update regarding this issue?

Thanks

Hi Christopher,

Thanks for reply! This happens every time when you create new or open exists ticket from My Tickets (RequestListActivity). But the most important thing is to open My Tickets screen from the Support screen. (HelpCenterActivity).

Thanks

Hi 

We have a problem with CustomFields for RequestActivity.
We start HelpCenterActivity and when user click to new ticket and create it then custom fields are sending.

But when user click to MyTickets (in toolbar) and then click to new ticket, custom fields aren't sending.

I tried to figure out and found that RequestListActivity opens without configuration because inside HelpCenterActivity, HelpCenterConfiguration tries cast to RequestListConfiguration.

Could you help me? Maybe you know some workaround?

Thanks