Pete Holborow

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Great! It is an excellent feature and I recommend everyone having the same ticket skipping issues that I am seeing in my team try it.

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• Pete Holborow
• Created April 27, 2016 16:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Thanks for the update Erin, is this the official release of the Play Only mode that I and others have been beta testing?

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• Pete Holborow
• Created April 27, 2016 16:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Thanks for the quick reply Erin, that sounds perfect! I don't really want to force round robin on them but I am coming to the end of my tether with the cherry picking!

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• Pete Holborow
• Created October 02, 2015 07:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

I have been looking into this for a while as my team still complain that it happens. Is this Round Robin a free service or just a free trial? Any word from Zendesk about an official solution? I kno...

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• Pete Holborow
• Created September 30, 2015 15:48
• 0 votes