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Matthew Winckless
Joined Oct 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Matthew Winckless
Matthew Winckless commented,
Community comment Q&A - Apps and integrations
The standard Zendesk/Twilio Flex integration only allows you to put Flex in an iframe the corner of Zendesk, it also requires you to have the Zendesk Talk Partner licences as well as a plugin installed in Flex and Zendesk.
Alternatively, If you want to put Zendesk inside Twilio Flex then suggest you use the slightly more advanced Ciptex Zendesk for Flex plugin which allows you to pop Zendesk tickets inside Flex Agent desktop (similar to below).
View comment · Posted Jun 11, 2021 · Matthew Winckless
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