Pedro Rodrigues
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Total activity186
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Last activity
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Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues created a post,
Multiple AND/OR conditions in Views, Triggers and Automations
Based on this post: Conditional view: fulfil A and B conditions OR fulfil C and D conditions. Is this possible? We'd like to have the ability to combine multiple AND/OR conditions, adding extra lay...
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Pedro Rodrigues commented,
Awesome, thanks Violeta!
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Pedro Rodrigues commented,
The reply above is a bit misleading... Reopens seems to refer to Solved tickets whose update reopens them, i.e. their status changes to Open (source article; "Reopened Tickets: The percentage of re...
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Pedro Rodrigues created a post,
Multi-select in user profiles & organizations
PlannedI'd like to have the ability to create custom multi-select fields for users and organizations (also, reporting capabilities on these fields, too!)
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Pedro Rodrigues commented,
Also, any plans to have any kind of auditable data for Chat? And/or usage data like for triggers, e.g. by accessing https://example.zendesk.com/api/v2/triggers.json?include=usage_30d
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Pedro Rodrigues commented,
Hi, are there any logs for changes in Guide/HC?
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Pedro Rodrigues commented,
A question for everyone out there: how do you identify a follow-up created from a closed Facebook or Twitter ticket? Since we can't add a "Channel is Closed Ticket" condition (because in this case ...
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Pedro Rodrigues commented,
Hi Joseph, thanks for the heads up! Out of curiosity, regardless of which option we choose, there are a few challenges here. 1. If that parent ticket is changed to Closed, for example, and some use...
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Pedro Rodrigues commented,
I'd like to highlight the need to include user-level mergers in the audit
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Pedro Rodrigues commented,
Seconding this... mostly everything from everyone here :)