Anais

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Hi. I still did't figure out why I can't make it work with email_ccs, but I found out that by using additional_collaborators instead of collaborators, the existing CCs are preserved. I hope this wi...

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• Anais
• Created December 14, 2020 14:12
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Hi there ! I tried this method succesfully but indeed this replaces existing CCs. I read that email_ccs property is prefered to collaborators and that it doesn't remove existing CCs, so I tried an ...

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• Anais
• Created December 09, 2020 16:52
• 0 votes