Imbi Joy

1. Community
2. Feedback - Community Forums (Gather)
3. @mention in Community

It's possible to @ agents and light agents on tickets in Zendesk Support, so extending this to the Community AND being able to @ end-users would be a great addition. Looking forward to hearing more...

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• Imbi Joy
• Created March 26, 2019 14:52
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. [COMPLETED] Plans for badges in Communities?

+1 We are moving our customer community from another platform to Zendesk Community. While its great to combine the discussion board aspect with our Zendesk Support and Guide products, we are losing...

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• Imbi Joy
• Created March 26, 2019 14:39
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Set Department after chat started

+1

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• Imbi Joy
• Created November 29, 2018 05:41
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 For this capability.   Current use case for my company is that the account manager associated with a customer changes periodically. We have tags associated with the account manager's name, with ...

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• Imbi Joy
• Created September 07, 2018 17:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How to view a list of all Organizations, with the Organization fields as the columns?

I would appreciate this feature as well. My company is finishing up a Salesforce-Zendesk integration, and I wanted to send our Salesforce admin our list of organizations and associated domains but ...

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• Imbi Joy
• Created May 08, 2018 14:44
• 1 vote