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Shehryar Khaliq Lodhi

Joined Oct 16, 2021

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Last activity Jun 08, 2023

Product Owner (CRM)

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ACTIVITY OVERVIEW

Latest activity by Shehryar Khaliq Lodhi

Shehryar Khaliq Lodhi commented,

Community comment Feedback - Ticketing system (Support)

Hi

can we add a chat activity log in the chat dashboard which can be only visible to the admins?

View comment · Posted Jun 08, 2023 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi commented,

Community comment Feedback - Ticketing system (Support)

Please do we have an update on this? 

View comment · Posted May 03, 2023 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi commented,

Community comment Feedback - Ticketing system (Support)

+1+1 one more support

View comment · Posted Mar 17, 2023 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi commented,

Community comment Feedback - Ticketing system (Support)

Yes, +1 for this please need this very urgent as per the business requirements.

View comment · Posted Mar 14, 2023 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi created a post,

Post Feedback - Ticketing system (Support)

Hi,

 

Can we have brand-specific ticket statuses I don't wanna show ticket statuses to every brand there are some statuses that I wanna show for one brand. Is there a workaround for this so please do tell me a fix for this.

 

Posted Mar 13, 2023 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi created a post,

Post Feedback - Chat and Messaging (Chat)

Judging by the system behavior the chat dashboard should not be able to be viewed by the agents as I am seeing that most agents can also view the agent list. There should be additional custom roles that need to be added in this as well.

 

As an agent that agent list below the settings tab should not be visible and there should be the extra role for that in the role section as well.

Posted Mar 09, 2023 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi commented,

Community comment Feedback - Ticketing system (Support)

Need a response on this as already I have discussed this with your representatives before.

"Ryan Rosales"

 

View comment · Posted Aug 16, 2022 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi created a post,

Post Feedback - Ticketing system (Support)

Hi,

I see that we have an option to jump to the latest message but need an option of "jump to oldest message" in the ticket view please this is really making a burden for us to keep on scrolling the threads to check the messages. 

Posted Aug 16, 2022 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi commented,

Community comment Feedback - Chat and Messaging (Chat)

so when this feature on roadmap will be inline 

View comment · Posted Jun 29, 2022 · Shehryar Khaliq Lodhi

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Shehryar Khaliq Lodhi created a post,

Post Feedback - Chat and Messaging (Chat)

This is really a feature which shoudl be added as an prioirty in pipeline of new fetaures. There should be option of adding Emojis in triggers as well, Weather they are chat triggers or agent workspace triggers. 

Posted Jun 24, 2022 · Shehryar Khaliq Lodhi

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