Shehryar Khaliq Lodhi
Product Owner (CRM)
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Total activity47
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Last activity
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Member since
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Following6 users
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Followed by0 users
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Votes2
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Subscriptions16
Activity overview
Latest activity by Shehryar Khaliq Lodhi-
Shehryar Khaliq Lodhi commented,
Need a response on this as already I have discussed this with your representatives before. "Ryan Rosales"
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Shehryar Khaliq Lodhi created a post,
Zendesk Ticket view should have an option "Jump to Oldest message"
Hi, I see that we have an option to jump to the latest message but need an option of "jump to oldest message" in the ticket view please this is really making a burden for us to keep on scrolling th...
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Shehryar Khaliq Lodhi commented,
so when this feature on roadmap will be inline
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Shehryar Khaliq Lodhi created a post,
Emojis in Chat triggers
This is really a feature which shoudl be added as an prioirty in pipeline of new fetaures. There should be option of adding Emojis in triggers as well, Weather they are chat triggers or agent works...
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Shehryar Khaliq Lodhi created a post,
Restrictions on Agents
This is something which I tried to find out but I couldn't ,agents should not have the permission to view admin profile. They can easily search any one in the search box which is like a restriction...
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Shehryar Khaliq Lodhi created a post,
Chat Success Rate
Can there be an metric added to calculate the offline messages response of an end user when an agent responds to that offline message? Like after an reply from an agent to an offline message I wann...
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Shehryar Khaliq Lodhi commented,
How to add this field in the this code. <!-- Start of tilemountain Zendesk Widget script --> <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=7917054b-e6f1-4029-85e4-a4...
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Shehryar Khaliq Lodhi commented,
How to add this in in my code I did multiple times and Subject field was not appearing?
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Shehryar Khaliq Lodhi commented,
Okay But how will I add a subject field separately. Because the reason is anyone who requests a quote it creates the subject which is "How may I help you" I like want the subject field to be a sep...
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Shehryar Khaliq Lodhi commented,
Hi Caroline, Yes I want that agents shouldn't sign in before a specific time and they should like log in at a desired time. Because in this way all agents have a same working hours to start as well.