Shehryar Khaliq Lodhi
Product Owner (CRM)
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Total activity55
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Last activity
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Member since
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Following6 users
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Followed by0 users
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Votes3
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Subscriptions18
Activity overview
Latest activity by Shehryar Khaliq Lodhi-
Shehryar Khaliq Lodhi commented,
Please do we have an update on this?
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Shehryar Khaliq Lodhi commented,
+1+1 one more support
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Shehryar Khaliq Lodhi commented,
Yes, +1 for this please need this very urgent as per the business requirements.
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Shehryar Khaliq Lodhi created a post,
Custom Ticket status for brand specific
Hi, Can we have brand-specific ticket statuses I don't wanna show ticket statuses to every brand there are some statuses that I wanna show for one brand. Is there a workaround for this so please ...
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Shehryar Khaliq Lodhi created a post,
Agent chat roles
Judging by the system behavior the chat dashboard should not be able to be viewed by the agents as I am seeing that most agents can also view the agent list. There should be additional custom roles...
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Shehryar Khaliq Lodhi commented,
Need a response on this as already I have discussed this with your representatives before. "Ryan Rosales"
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Shehryar Khaliq Lodhi created a post,
Zendesk Ticket view should have an option "Jump to Oldest message"
Hi, I see that we have an option to jump to the latest message but need an option of "jump to oldest message" in the ticket view please this is really making a burden for us to keep on scrolling th...
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Shehryar Khaliq Lodhi commented,
so when this feature on roadmap will be inline
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Shehryar Khaliq Lodhi created a post,
Emojis in Chat triggers
This is really a feature which shoudl be added as an prioirty in pipeline of new fetaures. There should be option of adding Emojis in triggers as well, Weather they are chat triggers or agent works...
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Shehryar Khaliq Lodhi created a post,
Restrictions on Agents
This is something which I tried to find out but I couldn't ,agents should not have the permission to view admin profile. They can easily search any one in the search box which is like a restriction...