Aleena Khan
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Total activity40
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes16
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Subscriptions16
Activity overview
Latest activity by Aleena Khan-
Aleena Khan commented,
@... Sure - happy to chat. Please feel free to reach out.
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Aleena Khan commented,
Does anyone have any suggestions on how to modify the Take It trigger to not automatically assigned merged tickets to the person who merged the ticket? I was thinking the only path would be by usin...
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Aleena Khan commented,
Hi, I don't understand the point of the Customers page. When you have a large list of customers, it seems natural to be able to filter by a list or sort them in a certain way, without having to pay...
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Aleena Khan commented,
This is surprising that this feature is missing, especially since Zendesk Sell has it. We have a need for this - it is too easy to mistype the email address an agent hears on a call with a customer...
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Aleena Khan commented,
I agree, it is really frustrating to not be able to require it within the platform when you're actually in the ticket. How can agents check hundreds of emails to remind a day?
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Aleena Khan commented,
Nicole Saunders I'll upvote this thread. As someone newly implementing Zendesk, I was very surprised not to see this feature available and it made the implementation that much more difficult. We wi...
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Aleena Khan commented,
I agree, this seems like table stakes. What is the ETA for this? In the meantime Chad Reynolds thanks for the pro tip. I'll give it a try.
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Aleena Khan commented,
I agree, this is important and it's hard to connect with customers if it's not an option to help them understand who is calling. Is this something Twilio can at least support? Also, if we can't ma...