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Tommy

Joined Oct 28, 2021

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Last activity Oct 29, 2021

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ACTIVITY OVERVIEW

Latest activity by Tommy

Tommy commented,

Community comment Developer - Zendesk APIs

Hi Erica,

I can see the metadata when I go to the /api/v2/ticketnum/audits.json (or something close to that, going off of memory), and it looks all good, but any edits I make to the metadata, it just goes to the 'custom' key, whereas I'd like to manually edit the 'flags' and 'flags_options' keys. So instead of 'custom' : {'flags' : [3]}, I'd like it to not be in the custom and instead just have 'flags': [3] within the metadata. Thanks!

Best,

Tommmy

View comment · Posted Oct 29, 2021 · Tommy

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Tommy commented,

Community comment Developer - Zendesk APIs

Hi Erica,

Thanks! I am using the Zendesk API client

-Tommy

View comment · Posted Oct 28, 2021 · Tommy

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Tommy commented,

CommentTicket management

Hi Jennifer,

Is there any way to add this flag from the Zendesk API? Currently when I try to do it, it adds the flag to the 'custom' section of the metadata, as opposed to actually editing the 'flags' section of the metdata? Thanks!

View comment · Posted Oct 28, 2021 · Tommy

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Tommy created a post,

Post Developer - Zendesk APIs

Hi there. So I'm creating Zendesk tickets using the API in PHP, and I want to add flags:[3] to the metadata so that it shows that the ticket requester was not signed in when the ticket was created. However, I have yet to find a way to edit the metadata in this way; all of the ways that I've found to edit the metadata when creating a ticket have just added it to the 'custom' field, as opposed to actually adding this flag. Was wondering how I would go about doing this? Thanks!

Posted Oct 28, 2021 · Tommy

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