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Marina

Joined Nov 04, 2021

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Last activity Mar 25, 2022

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ACTIVITY OVERVIEW

Latest activity by Marina

Marina commented,

CommentMultiple language support

Hi Zendesk Team,

I'm having issues with this function in our HC. I've set up the dynamic content, added the placeholder into my form field, but I'm still seeing English in my French HC. Can anyone advise what I'm doing wrong?

View comment · Posted Mar 11, 2022 · Marina

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Marina commented,

CommentHow to customize the theme of the help center

Hi Ifra Saqlain, wondering if you can help? My team is using Copenhagen Theme version 2.13.2, Templating API v2. However my code doesn't exactly match what's shown in the example. I'm not a developer and don't want to break our HC. If I remove only lines 19-23 and 79-81 as you've shown (those do match my code), will that remove the sign in button? 

Thank you for you help!

View comment · Posted Mar 11, 2022 · Marina

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Marina commented,

CommentSetting up Zendesk Guide

The section "Specifying the new address" is out of date. The settings are no longer in Guide, but the new Admin Center. Had to search around for them. 

View comment · Posted Feb 07, 2022 · Marina

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Marina created a post,

Post Feedback - Admin Center

The new page doesn't show me how many seats I am using Vs how many I have. This is helpful and a good place to keep this information visible. It should be maintained on the new version. 

Posted Feb 07, 2022 · Marina

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Marina commented,

CommentGeneral questions about email and email template

Does a thread exist about this someone in terms of feature request?

View comment · Posted Feb 04, 2022 · Marina

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Marina commented,

Community comment Q&A - Tickets and email

Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop 

As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available. 

View comment · Posted Feb 02, 2022 · Marina

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Marina commented,

Community comment Feedback - Ticketing system (Support)

Joining this request train!

Feature Request Summary: 

I'd like to be able to allow sound and/or pop-up browser notifications on mac when one of my tickets is updated. In-app notifications would also be good. Something like the new chat messaging update, but for your owned tickets. 

Description/Use Cases: 

As a manager, I don't own many tickets in Zendesk. I am not in the queue or in my Zendesk task regularly throughout the day. Most days, I check when I think to. That leaves emails waiting that I would have liked to reply to earlier. The fact that my only notification option for  new email... is another email, just doesn't meet my needs! 

That said, I can see how as a regular agent getting notifications for every ticket update could be overwhelming. One should be able to turn them off or on, and ideally choose what status (open, new etc) sends a notification. 

Business impact of limitation or missing feature:

I lose time, and if my agents re working on anything outside the queue, it would allow them to dig in and focus on that other task without needing to check in on Zendesk. 

View comment · Posted Jan 31, 2022 · Marina

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Marina commented,

Community comment Feedback - Ticketing system (Support)

Zendesk Sell includes BCC functionality, why not Support? As others have said this is a basic email function. We don't use it often, but when you want to send something from zendesk to a colleague who isn't a ZD user, I'm not copy pasting! Please bring BCC to Support.

View comment · Posted Jan 20, 2022 · Marina

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Marina commented,

CommentAttachments and CCs

Zendesk Sell includes BCC functionality, why not Support? 

View comment · Posted Jan 19, 2022 · Marina

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Marina commented,

Community comment Feedback - Ticketing system (Support)

I was surprised to see such a rudimentary system for signatures on Zendesk. Coming from Gmail this is much more restrictive. Having a simple HTML interface would also help those of us who are used to using multiple signatures. 

View comment · Posted Jan 04, 2022 · Marina

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