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mnemosyne

Joined Oct 29, 2021

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Last activity Oct 19, 2023

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ACTIVITY OVERVIEW

Latest activity by mnemosyne

mnemosyne commented,

Community comment Feedback - Ticketing system (Support)

There are scores of other ticketing systems that achieve this yet do not violate audit requirements (such as maintaining a history of when an item is modified and what was modified). Besides, why would history be lost? Why not design it so that all previous information in the ticket is saved like a version history as you see in products like SharePoint Online, etc.

I mean this only for administrators and not for end users. If you can't trust the administrators or technicians behind the system, that's not a fault of the system but rather in personnel. 

View comment · Edited Jul 18, 2022 · mnemosyne

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mnemosyne created a post,

Post Feedback - Ticketing system (Support)

I understand the reason why people might not want the ability to edit previous replies in a ticket, however, this should not be a setting that's hardcoded into this system. We use tickets to track monthly internal audits and not having the ability to edit a response is frustrating. 

Please create a setting that allows for us to enable or disable the editing of tickets. This is a very basic feature in free help desk offerings out there.

Posted Jul 15, 2022 · mnemosyne

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mnemosyne commented,

CommentViews, ticket status, and ticket fields

Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. How are we in 2022 and still asking for this level of basic functionality from a Ticketing app?

View comment · Posted May 03, 2022 · mnemosyne

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mnemosyne commented,

CommentTicket customization

Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but they typically need to add times, with potential ability to add multiple dates and times.

View comment · Posted Nov 12, 2021 · mnemosyne

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mnemosyne commented,

Community comment Q&A - Tickets and email

That was it. 

It would be helpful if the UI expanded the tag to show the problem. The default view is to have tags hidden. 

Still, strange that it had a PTO tag instead of matching the field value. Thanks for your help. 

View comment · Posted Nov 02, 2021 · mnemosyne

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mnemosyne commented,

CommentEnd users and organizations

@Aimee Spanier

Working now! Thanks!

View comment · Edited Nov 02, 2021 · mnemosyne

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mnemosyne created a post,

Post Q&A - Tickets and email

I can't understand why these two tags are not unique? Is the "PTO" tag being used elsewhere I might not be aware of? This is a new environment.

Posted Nov 02, 2021 · mnemosyne

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mnemosyne commented,

CommentEnd users and organizations

Dave Dyson (yahoo end-user) any ETA on a fix?

View comment · Posted Nov 02, 2021 · mnemosyne

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mnemosyne commented,

CommentEnd users and organizations

Brett Bowser this request was made 7 months ago.

Still having the same problem. Doesn't look like this was ever fixed.

View comment · Posted Oct 29, 2021 · mnemosyne

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mnemosyne created a post,

Post Feedback - Ticketing system (Support)

For example: https://support.zendesk.com/fast.wistia.net/embed/iframe/i0lqhz1m1n?popover=true

I wanted to watch a video about how the custom fields for users is utilized but it doesn't work. This isn't the first, second or even third time I've found broken links in the documentation. How am I supposed to rely on these support pages if many of the embedded links or videos don't even work?

Posted Oct 29, 2021 · mnemosyne

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