mnemosyne
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Last activity
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Activity overview
Latest activity by mnemosyne-
mnemosyne commented,
There are scores of other ticketing systems that achieve this yet do not violate audit requirements (such as maintaining a history of when an item is modified and what was modified). Besides, why w...
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mnemosyne created a post,
Please allow the option to edit previous replies in tickets
I understand the reason why people might not want the ability to edit previous replies in a ticket, however, this should not be a setting that's hardcoded into this system. We use tickets to track ...
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mnemosyne commented,
Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. ...
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mnemosyne commented,
Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but t...
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mnemosyne commented,
That was it. It would be helpful if the UI expanded the tag to show the problem. The default view is to have tags hidden. Still, strange that it had a PTO tag instead of matching the field value....
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mnemosyne commented,
@Aimee Spanier Working now! Thanks!
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mnemosyne created a post,
Ticket Fields - Why is there a conflict when creating "Leave of Absence" and "PTO"
AnsweredI can't understand why these two tags are not unique? Is the "PTO" tag being used elsewhere I might not be aware of? This is a new environment.
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mnemosyne commented,
Dave Dyson any ETA on a fix?
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mnemosyne commented,
Brett Bowser this request was made 7 months ago. Still having the same problem. Doesn't look like this was ever fixed.
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mnemosyne created a post,
Why are so many links in the Support help section broken?
For example: https://support.zendesk.com/fast.wistia.net/embed/iframe/i0lqhz1m1n?popover=true I wanted to watch a video about how the custom fields for users is utilized but it doesn't work. This i...