Patricia-c Palmer-C
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Total activity25
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Last activity
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Member since
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Following0 users
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Votes17
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Activity overview
Latest activity by Patricia-c Palmer-C-
Patricia-c Palmer-C commented,
Color coding would be incredibly helpful -- the visual prompting of colors would make tracking conversations between and customers so much easier to track.
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Patricia-c Palmer-C commented,
Echoing what Reshma just posted - please give us a real update as to when this will be resolved. At the beginning of the year our team was told it would be included in year end updates but since t...
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Patricia-c Palmer-C commented,
Please provide us with an update on when this feature will become available. Our agents need the audible/visual cue that a chat has been transferred to the groups. They should not have to keep che...
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Patricia-c Palmer-C commented,
Please provide more of an update than "on our radar." This is a very important feature that is missing and therefore causing extra work for our agents and often results in customers that have to u...
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Patricia-c Palmer-C commented,
We just signed on as a customer for Zendesk for a pilot. This missing feature (audible notifications for transferred chats) is crucial to proper flow of information between our agents. We are try...