Patricia-c Palmer-C

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Echoing what Reshma just posted - please give us a real update as to when this will be resolved.  At the beginning of the year our team was told it would be included in year end updates but since t...

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• Patricia-c Palmer-C
• Created September 30, 2022 16:13
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Please provide us with an update on when this feature will become available. Our agents need the audible/visual cue that a chat has been transferred to the groups.  They should not have to keep che...

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• Patricia-c Palmer-C
• Created July 08, 2022 13:38
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Please provide more of an update than "on our radar."  This is a very important feature that is missing and therefore causing extra work for our agents and often results in customers that have to u...

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• Patricia-c Palmer-C
• Created February 10, 2022 17:33
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace

We just signed on as a customer for Zendesk for a pilot.  This missing feature (audible notifications for transferred chats) is crucial to proper flow of information between our agents.  We are try...

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• Patricia-c Palmer-C
• Created December 16, 2021 14:35
• 1 vote