Birgit Daetz

It has suddenly started working without me doing anything.

Very strange, but nice that it is working :-)

Thank you for your help

 

Thank you for your answer Brandon Tidd. However both of those also fail.

They work perfectly when I use "Email user" in trigger action. But when I chose the action "Text user", they fail and Zendesk says that the text/SMS can not be sent.

The same happens when I use: {{ticket.url}} - the text can not be sent.

I tried to enter a plain webadress like: https://www.zendesk.com/ or google.com. They fail. No matter how I format the link/url the text/SMS will not send. 

It I remove these shortcodes, so it is just plain text, then text/SMS goes through fine.

ps. the shortcodes below work fine:

• {{ticket.requester.name}}
• {{ticket.via}}
• {{ticket.title}}
• {{ticket.id}}

But they all also only render plain text.

{{satisfaction.rating.url}} does not work for me in text message.

When I use this short code I get an error message saying zendesk could not deliver the message.

Does anyone use this shortcode? And does it work for you?