Howard Fischer

@... any idea why this change was made and why was there no documentation? This has a major impact on our every day instance!

Agreed, this would actually be a VERY useful feature. 

Hi Jonathan March has there been a solution for this issue yet? We are having the same one. 

Thanks,

Howie

Thank you for the response @... is this something that Zendesk may be willing to make happen. It seems like it would benefit a lot of companies as it is a highly requested feature. 

Thanks,

Howie

Hi @... is there any change on this feature request. I agree with the users above that it would be nice if this choice was up to us as admin, or at the very least give admin the ability to delete or edit comments for our agents. Right now, if an agent makes a spelling error, forgets something or add something extra, it causes admin to either redact the comment or crowds the ticket feed with multiple internal comments. 

Thanks,

Howie

Operations Coordinator

Whisker Labs, Inc.

Zendesk Account Owner