Daniel Sitze

title says it all really, when does zendesk decide to not show a ticket on the Interactions bar while viewing a ticket. me and my team were taught all Interactions would be there which is clearly not true.
Is it based on the age of the ticket? How old does the ticket need to be to be removed from the Interactions bar while viewing a ticket?

Yes! I was taught ALL tickets would be in the Interactions bar, just recently I found out that is not true. it seems old tickets are removed from the Interactions bar.

In reply to @...

No, I have checked the events and nothing is indicated that it caused a switch of assignee, I have checked the events each time just in case and nothing shows. It acts as if the assignee was populated incorrectly when the ticket was loaded but not actually switching just changing the selection. I have since heard from a few of my peers who have experienced the same issue Since I brought it up with them so its not an isolated incident.

Thanks for that! I didn't know about the hotkey to remove formatting, I will use that in the future.
Being able to disable the color in general would be appreciated as me nor my team ever use it.
Appreciate the quick response.

Cheers,

Occasionally, I will open a ticket a customer has replied to, type a whole reply, then notice the submit button is grayed out. if I look at the Assignee dropdown it has switched without my input, usually to a different company.

refreshing the page will show it as assigned to me without a problem, but I'm afraid it will switch one day without my input and not gray out the submit button, reassigning the ticket without my knowing.

While I usually check the disposition before submitting, I have caught this issue at least twice before typing a reply and about 3-5 times because I couldn't reply after typing.

It switching is not consistent, seemingly random, and has happened a few times, once in front of one of my mentors who thought it was really weird I switched the assignee and called me out on it. (When I didn't switch...)

Any insight on why this might be happening would be nice.

This is a really nice feature, but I keep having problems when I paste things, they tend to go gray, this can be hard to see and then I have responses that go back and fourth between black and gray.
Having the option to disable, or set a default color when pasting or some way to not copy colors would be nice.
There was one occasion I copied white text and didn't realize because it disappeared into the background, I thought I copied nothing and sent a reply with white text that I had pasted multiple times before just typing it out, which made the whole thing look really unprofessional and peeved me a bit.