Daniel Sitze
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Last activity
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Activity overview
Latest activity by Daniel Sitze-
Daniel Sitze created a post,
how does the Interactions bar work?
title says it all really, when does zendesk decide to not show a ticket on the Interactions bar while viewing a ticket. me and my team were taught all Interactions would be there which is clearly n...
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Daniel Sitze commented,
Yes! I was taught ALL tickets would be in the Interactions bar, just recently I found out that is not true. it seems old tickets are removed from the Interactions bar.
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Daniel Sitze commented,
In reply to Cheeny AbanNo, I have checked the events and nothing is indicated that it caused a switch of assignee, I have checked the events each time just in case and nothing shows. It acts as if ...
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Daniel Sitze commented,
Thanks for that! I didn't know about the hotkey to remove formatting, I will use that in the future.Being able to disable the color in general would be appreciated as me nor my team ever use it.App...
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Daniel Sitze created a post,
Assignee automatically switches occasionally. (Bug)
AnsweredOccasionally, I will open a ticket a customer has replied to, type a whole reply, then notice the submit button is grayed out. if I look at the Assignee dropdown it has switched without my input, u...
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Daniel Sitze commented,
This is a really nice feature, but I keep having problems when I paste things, they tend to go gray, this can be hard to see and then I have responses that go back and fourth between black and gray...