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Shahrooz Kamali
Joined Dec 10, 2021
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Last activity Jul 15, 2024
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Latest activity by Shahrooz Kamali
Shahrooz Kamali commented,
Josef Prandstetter , great article, thank you for sharing!
Tetiana Gron , Thank you for the quick response! Do you have an estimated timeframe for the analytics? I learned from our Zendesk admins that we can export chat interactions and history via the ZD APIs, which we plan to do. My team of technical writers and knowledge managers is eager to use this data to make better content decisions. Who knows, we might even find a way to use AI to help us fine-tune our content and improve the AI-generated answers!
View comment · Posted Jul 15, 2024 · Shahrooz Kamali
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Shahrooz Kamali commented,
Emily Hillerman and Josef Prandstetter ,
Regarding your question on optimizing your help center content for AI, take a look at this article.
View comment · Posted Jul 12, 2024 · Shahrooz Kamali
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Shahrooz Kamali commented,
Tetiana Gron , Great feature! What is your plan for providing a way to measure efficacy beyond simple thumbs up or down feedback? It would be fantastic to have an analytics dashboard that shows a list of user questions and chatbot answers. This is essential for measuring success and identifying content gaps.
View comment · Posted Jul 12, 2024 · Shahrooz Kamali
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Shahrooz Kamali commented,
Great suggestion Tina. We would like to use the chatbot but are not able to this very specific reason.
View comment · Posted Oct 06, 2023 · Shahrooz Kamali
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Shahrooz Kamali commented,
Hi,
In relation to my previous question, I would like to inquire about any potential plans to expand access to the bot builder beyond administrators. It appears that the bot builder would be an ideal tool for knowledge managers or technical writers, yet they are unable to utilize it unless granted sys admin privileges, which entails certain inherent risks. Is there any consideration being given to making the bot builder accessible to these user groups without requiring sys admin permissions?
View comment · Posted Jun 28, 2023 · Shahrooz Kamali
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Shahrooz Kamali commented,
Does access to the bot builder require system admin privileges? Is this a feature that a Knowledge Management specialist should own, or should it be owned by the system admin team?
View comment · Posted May 23, 2023 · Shahrooz Kamali
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Shahrooz Kamali commented,
We have a few articles that are currently restricted to agents and admins, and I am looking for a way to provide read-only access to these topics to our internal users (employees). Is there a way to do that without adding everyone to the agents and admins user group?
View comment · Posted Apr 21, 2022 · Shahrooz Kamali
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