Matty
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Total activity25
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Last activity
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Member since
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Votes7
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Activity overview
Latest activity by Matty-
Matty commented,
We have standard article answer bot We have articles in English but also copies of the same articles in Italian The problem is that when the questions and/or keywords are typed in English we have s...
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Matty commented,
Hi Dianne LopezThanks for the reply - it doesn't look like is the case.I must admit im having huge struggles trying to build/get the reports i want for Answer Bot.The out of box one is good but i n...
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Matty commented,
VernelleThanks for taking the time to reply - ill take a look into this!
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Matty commented,
Hi VernelleI have a similar issue with our answer bot - is there a way you found to simply delay the get in touch button appearing?We use answer bot for out of hours and feel that the get in touch ...
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Matty commented,
Hi,I have created the above report, however it only shows me examples of Answer status 'resolved'and even when i select Answer Status and filter to unoffered - its shows nothing.I know i have teste...
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Matty commented,
Ah thanks so much - no idea why i didnt spot that
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Matty commented,
Also my comment previously - Your instruction here - ''You can search for past chats that contain specific tags using an advanced search option in History. If you export search results, tag informa...
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Matty commented,
Hi your comment on the article here = ''More detailed analytics options for tags are planned for a future release.''Any idea when and what - as opposed to having to csv file etc?
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Matty commented,
Is this still not available yet?
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Matty commented,
Thanks - check the box 1st to highlight all, got it!