Phillip Stewart

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on guide users segments

Hi Orsolya Forster - yes, exactly what Ryan said. The current filtering by user roles is necessary, but it's not enough.  "Logged in end-users" is too broad. That includes all of our customers,  an...

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• Phillip Stewart
• Created July 25, 2022 00:39
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on guide users segments

Hear, hear! The dataset for Support (Tickets) is rich.  The datasets for Guide are inadequate by comparison.

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• Phillip Stewart
• Created July 21, 2022 00:33
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Guide Dashboard - who has viewed my articles

Please expand the Guide data set.  The ability to drill down to see usage by specific user groups is critical. With the current Guide data set, you can only drill down by "role" (i.e. agent / anony...

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• Phillip Stewart
• Created June 16, 2022 00:39
• 4 votes