
Phillip Stewart
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Recent activity by Phillip Stewart-
Hi Orsolya Forster - yes, exactly what Ryan said. The current filtering by user roles is necessary, but it's not enough. "Logged in end-users" is too broad. That includes all of our customers, an...
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Hear, hear! The dataset for Support (Tickets) is rich. The datasets for Guide are inadequate by comparison.
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Please expand the Guide data set. The ability to drill down to see usage by specific user groups is critical. With the current Guide data set, you can only drill down by "role" (i.e. agent / anony...