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Ease

Joined Jan 13, 2022

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Last activity Feb 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Ease

Ease commented,

CommentHow to create and update reports

Hey CJ Johnson, so what you have is actually the exact report I started with.

If I do published articles as first metric and views as second, it excludes articles with 0 views. This is what got me down the rabbit hole because it doesn't really make sense to me that it would exclude 0 views with this setup. 

If I remove the views metric and keep just published they all show up. I was using an article title filter against an article with 0 views as a second way to see if it was showing up after adjusting the metrics. 

View comment · Posted Jan 19, 2022 · Ease

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Ease commented,

CommentHow to create and update reports

Just adding on here that having no way to get NULL values to show up is extremely inconvenient. Real example- I need a Guide report that shows me all published articles with their view count so we can see what is working and not. If I use metrics of published articles and view counts, articles with no views are excluded even using the calculated metric + 0 workaround noted here. 

View comment · Posted Jan 14, 2022 · Ease

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Ease commented,

Community comment Feedback - Voice (Talk)

Like the others, this has been brutal for us as well. 

I was considering a workaround of using a separate "Holiday IVR" and having that IVR be the holiday specific message with only 1 option to press 1 to continue, and then having that dump to our various lines/existing IVRs... That way I was planning to only update the primary IVR for each line. Has anyone tried something similar? 

View comment · Edited Jan 13, 2022 · Ease

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