Jaipal

It's a must thing, how I can know wether my agent replied customer in very first sec. or not. 

This will increase customer satisfaction. I don't know why zendesk provided this with email but not a will messaging platform as we are very well aware with technology, everything getting shifted to whatsapp and other communication platforms. 

Please requesting to implement its ASAP. This is a key function for us and reason as well to join zendesk.