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Tomasz Gubala
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Tomasz Gubala
Tomasz Gubala commented,
Thank you so much Amisha:)
I have one more thing, which is actually obvious, but worth mentioning, since it is even a greater pain in the ### then lack of colors in the editor - when someone replies to us in a different color and I want to paste this reply as a quote, the colors are being discarded and it makes the quotation completely unreadable. There's actually no way to deal with such a situation in a civilized manner right now:(
Or is there? Maybe someone did figure out a work-around for this problem, anyone?
View comment · Posted Jul 31, 2021 · Tomasz Gubala
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Tomasz Gubala commented,
Key function for us too. How come it's not there yet? Most important for us - assignee column. Filters are not sufficient - I need to know which ticket is assigned to whom without clicking one by one...
View comment · Posted Jul 16, 2021 · Tomasz Gubala
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Tomasz Gubala commented,
Colors are critical since:
1) Multiple quotes don't look so good and when one side answers in a different color it becomes perfectly clear.
2) Sometimes you need to compose a long message with multiple sections and provide the client with a way to read the most important parts - colors are the best way to do it.
3) Some clients use them and they just sometimes want us to reply in a certain color.
4) Some people are just used to it, because it's possible in almost every software.
I don't get it why such a standard option could be a problem in one of the most expensive helpdesk systems on the market.
View comment · Posted Jul 16, 2021 · Tomasz Gubala
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