Jamie Danjoint

1. Zendesk Suite
2. Managing cross-product features
3. What is a Pod?

I'm not seeing our pod information in Admin or the status page. What am I missing?

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• Jamie Danjoint
• Created May 23, 2022 23:25
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Can we please get an update on this functionality. This is causing such a poor user experience for our customers, which has resulted in several escalations. I may have to switch back to Zoom Phones...

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• Jamie Danjoint
• Created May 17, 2022 14:11
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

I actually need this functionality often! Q: What will trigger the need for you to merge an org?A: Could be a couple of reasons: 1) Bad data entry by a ZD user or a SFDC user (we integrate) OR 2) W...

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• Jamie Danjoint
• Created May 04, 2022 20:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

We have a client that is a global franchise organization. Each franchise has their own contract with us, which in turn means they have their own Organization record. We have a dedicated team to Sup...

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• Jamie Danjoint
• Created March 17, 2022 04:03
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Import from Intercom

I need this now and the only way is API. 

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• Jamie Danjoint
• Created March 14, 2022 18:12
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

We have a HUGE focus on our Knowledge Content and just hired a Knowledge Content Manager. We have a tremendous need to use the templates directly in Guide as we are bringing articles over from a 3r...

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• Jamie Danjoint
• Created March 14, 2022 16:42
• 5 votes