000000 Danjoint
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Recent activity by 000000 Danjoint-
I think this can be done in a Tickets > Updates History report by using the Agent Updates metric and filtering by either Time - Ticket Update or Time - Ticket Last Updated...or am I missing somethi...
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Maybe I'm misunderstanding something, but when I (an Admin) @ someone in an internal note, it adds the other agent as a follower on the ticket and it DOES NOT add them as a cc: on the email. Am I m...
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And the Details field as well!
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Can we please add the ability to add a non-default Group because the ability to add a Default Group is pointless if the agent is not a member of this group yet since it's required for them to be a ...
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Any updates on this one? It's impossible to properly manage custom data and attributes, let alone it' so time consuming trying to understand what you have created since there is no way to organize ...
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Not sure if this is what you're referring to, but I just submitted this feature request: https://support.zendesk.com/hc/en-us/community/posts/4995773607194-Recalculate-SLA-metric-when-ticket-priori...
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My understanding is if the SLA metric has been completed, then changing the priority will not go back and recalculate the SLA metric, but someone at ZD can correct me if I’m wrong.
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Is there a way to see when my data was last refreshed? We have Explore Enterprise. My understanding is it refreshes every hour from the time the last refresh ended. How can we see when that was? Th...
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We have offices and team members in 5 different countries, let alone just the time zones across the US. I'm surprised this wasn't built to reflect UTC.
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Is there a way to bulk update the order for all sections? It's a bit tedious and daunting to go into each one for every category and update it. Thanks!