Bettina Butt

It would be great if we had the option to completely remove the task player feature from our account.  Since it popped up a few months ago, it's been very inconvenient.  It adds extra steps to completing a task.  If you don't want the player to "play", you can exit out (extra step). Once you've completed a task, it still pops up at the top of the screen in the task player because you didn't "play" the task player initially.  Sometimes it shows the accurate status, sometimes it doesn't. If you update the due date, it still shows as active in the player.  And it won't go away.  Every time we log in, there it is again, even if we x'ed out of it the last time we were logged in.

We really are not a fan of the feature and it's not useful to us.  I can see how it would be useful to some other customers who are largely task driven and just go through the sequence of tasks as they pop up.  But for us, what we liked about Base (now Zendesk) is its simplicity.  There are a lot more complex CRM's out there, but we wanted something simple and easy to manage.  Features that you can't turn off and aren't useful are frustrating.  PLEASE just have the option to Turn Off task player for our account.  Thanks!