Anastasiia Jacobsen

Hi Orsolya, 

 

Thank you for taking care of this. 
Yes, I am aware. We have our system closed and available only for logging in users.

I am looking forward to the change!

Regards,

Anastasiia

Hi, 

I noticed there were some posts and comments that Zendesk users need to have customer data statistics to be recorded and reported (not just # views), but also:
- what company has viewed articles, what company did what searches
- names of users
- count number of the users (https://support.zendesk.com/hc/en-us/community/posts/4409217354522-Count-of-Visitors-to-Knowledge-Base)
- time of the day when a specific user has checked an article (ideally if the first two points are available already)

I am sure I am not the only one, I could see many Zendesk customers were asking about it.
Thank you in advance. 

Anastasiia

Hi Marie-Cathine, 

Thanks, I could not find it in ticketing system neither. 

Where can I submit feature request for Explore to be able to see number of people logged in and who, when, and what viewed?

 

Hi Dave! 

Does that mean, I cannot sort out our company Guide testers that login from personal accounts, from real users?

Regards,

Anastasia