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Zoran Dimitrievski
Joined Nov 22, 2021
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Last activity Feb 14, 2022
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Latest activity by Zoran Dimitrievski
Zoran Dimitrievski commented,
CommentService Level Agreements (SLA), macros, and CSAT
Zendesk automatically archives tickets 120 days after they are marked Closed. Archived tickets are still accessible and actionable but archived tickets are excluded from views.
So your CSAT's will start disappearing from the View after the 120.
IS there a workaround regarding this
View comment · Posted Nov 22, 2021 · Zoran Dimitrievski
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