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Zoran Dimitrievski's Avatar

Zoran Dimitrievski

Joined Nov 22, 2021

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Last activity Feb 14, 2022

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Zoran Dimitrievski commented,

CommentService Level Agreements (SLA), macros, and CSAT

Zendesk automatically archives tickets 120 days after they are marked Closed. Archived tickets are still accessible and actionable but archived tickets are excluded from views.

So your CSAT's will start disappearing from the View after the 120.

IS there a workaround regarding this 

 

View comment · Posted Nov 22, 2021 · Zoran Dimitrievski

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