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Vlad

Joined Oct 05, 2022

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Last activity Aug 28, 2024

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Latest activity by Vlad

Vlad created a post,

Post Developer - Zendesk APIs

My question concerns this article .

We have a specially developed automation that runs on our server and deletes old chats. This authorizes itself in the live chat API with the client credentials flow where the client ID and the client secret are exchanged for an access token.

As the API does not accept API tokens, we have no other option.

The article does not mention the Client Credentials Flow, so I want to make sure that it can still be used in the future.

Posted Aug 28, 2024 · Vlad

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Vlad commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

is there any update regarding this? 

View comment · Posted Jul 10, 2024 · Vlad

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Vlad commented,

CommentAttachments and CCs

Using curl with “curl -u /token: -O ” is still not working and the file is unreadable. Download the file via fetch in Javascript is also not possible, because of an cors error. 

View comment · Posted Jul 10, 2024 · Vlad

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Vlad commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi Greg,

instance.registered is not triggered if the app is only displayed in the navbar, only when you click on the app. This is also stated in the documentation: "Fires when an app instance is loaded and registers a SDK client."
I want to change the app icon when the page is loaded, even before the navbar app is used, so instance.registered is not an option.

View comment · Posted May 11, 2024 · Vlad

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Vlad created a post,

Post Developer - Zendesk Apps Framework (ZAF)

We have different versions of one NavBar-App with different Icons. I'm trying to set the AppIcon from a background instance, but this isnt working as expected.

 

  1. Sometimes the Navbar Instance is loaded before the Background Instance, so instance.created is not triggered. Why?!
  2. Even if the background Instance is loaded first and the instance.created event ist triggered with a navbar-instance, the navbar-instance is obviously not fully loaded since navbarClient.set('iconSymbol', appSymbol) or navbarClient.invoke('preloadPane') does not work. Only if i use it within a settimeout block

 

async function setNavBarSymbol() {

   const appData = await client.metadata()

   const parameters = appData.settings;

   const appSymbol = parameters['SymbolID'];

   const instancesData = await client.get('instances');

   const instances = instancesData.instances;

   for (let instanceGuid in instances) {

      if (instances[instanceGuid].location === 'nav_bar') {

         client.instance(instanceGuid).set('iconSymbol', appSymbol);

      }

   }

}

 

This does not work:

 

client.on('instance.created', async function (data) {

   await setNavBarSymbol();

});

 

This does work:

 

client.on('instance.created', async function (data) {

   setTimeout(async () => {

      await setNavBarSymbol();

   }, 2000);

});

 

It makes no sense to me to trigger the instance.created event if the instance is not fully loaded.

 

Please fix that or provide me a better solution without a settimeout, which is not reliable

 

Edited May 09, 2024 · Vlad

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Vlad commented,

Community comment Feedback - Developer Platform

is there any answer regarding this question? how is it possible to open "suspended tickets" via zaf client?

View comment · Posted Aug 11, 2023 · Vlad

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Vlad created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I'm working on a Zendesk Applikation and need to know how to open the "suspended tickets" and "deleted tickets" views.

usually i'm using the zaf client method "client.invoke" to open views like so:

client.invoke("routeTo", "views", )

Since the views "deleted tickets" and "suspended tickets" do not have IDs, this is not possible in this way. 
How can I proceed to realise this?

Edited Aug 10, 2023 · Vlad

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Vlad commented,

Community comment Developer - Zendesk APIs

Same Issue here.

Label and name seems correct, but options are from another customField

View comment · Posted Oct 05, 2022 · Vlad

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