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Scott

Joined Oct 25, 2021

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Last activity Oct 25, 2021

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Scott commented,

Community comment Feedback - Ticketing system (Support)

The answer seems pretty simple to me, that is if Zendesk would do this question due diligence.  Just have an option to now allow tickets to be re-opened by anyone but an agent.  Once closed, closed for good and only can be re-opened by an agent.  Also have a response sent to the customer, editable at best, but at least "you've attempted to re-open a closed ticket...." etc etc.

Done, fixed, time to move on.  Now, will Zendesk respond by adding this feature?

View comment · Posted Oct 25, 2021 · Scott

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