
Marco Nasuelli
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Last activity
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Activity overview
Latest activity by Marco Nasuelli-
Marco Nasuelli created a post,
Chatbot and operator in the same chat
Hello everyone! As a zendesk partner, we have integrated a chatbot on the chat channel. Specifically in the web widget, which is the native chat. When the bot fails to help the end user it exits t...
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Marco Nasuelli commented,
Hello everyone, we have a 3rd party chatbot that transfers chats to two different departments in case a human operator is needed. How can i calculate the chats transferred by human operators from...