Marco Nasuelli

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Latest activity by Marco Nasuelli
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    Marco Nasuelli created a post,

    Chatbot and operator in the same chat

    Hello everyone!  As a zendesk partner, we have integrated a chatbot on the chat channel. Specifically in the web widget, which is the native chat. When the bot fails to help the end user it exits t...

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    Marco Nasuelli commented,

    Hello everyone,  we have a 3rd party chatbot that transfers chats to two different departments in case a human operator is needed.  How can i calculate the chats transferred by human operators from...