Jessica Gardner
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Activity overview
Latest activity by Jessica Gardner-
Jessica Gardner commented,
I'd really like to be able to look at a ticket and see which views it should appear in. Is there any way to do that, or is it on the roadmap?
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Jessica Gardner commented,
Thanks for checking! To clarify, the issue is when the text in the message body is different and the trigger is looking for the hyperlink that the text links to. Example: we want to track how often...
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Jessica Gardner created a post,
Triggers won't run on text strings that contain hyperlinked URLs
AnsweredWe're trying to create a trigger that adds a tag when a text string is present in the ticket body. The text string is a hyperlinked URL to a web page. We're able to get the trigger to run when the ...