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Kevin Kiser
Joined Mar 21, 2023
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Last activity Mar 21, 2023
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Latest activity by Kevin Kiser
Kevin Kiser commented,
Hi, I'm seeing a lot of fields here regularly used in internal explore reporting calculations that I'm not seeing in the API docs.
- Ticket brand
- Engagement assignment
- Chat completion
- Chat type
- Chat first reply time (sec)
- Chat no reply time (sec)
To Ramona's point, if these fields aren't in the API then is there equivalent formulas for how to re-create the metrics that depend on them using the fields available to us in the API? For context, we are having issues with Explore not matching our tableau reports. A mapping towards what is available in the API would be especially appreciated!
Thanks.
View comment · Posted Mar 21, 2023 · Kevin Kiser
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