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Kevin Kiser

Joined Mar 21, 2023

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Last activity Mar 21, 2023

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Kevin Kiser commented,

CommentBuilding reports

Hi, I'm seeing a lot of fields here regularly used in internal explore reporting calculations that I'm not seeing in the API docs.

- Ticket brand

- Engagement assignment

- Chat completion

- Chat type

- Chat first reply time (sec)

- Chat no reply time (sec)

To Ramona's point, if these fields aren't in the API then is there equivalent formulas for how to re-create the metrics that depend on them using the fields available to us in the API? For context, we are having issues with Explore not matching our tableau reports. A mapping towards what is available in the API would be especially appreciated! 

Thanks.

View comment · Posted Mar 21, 2023 · Kevin Kiser

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