Thomas Foley

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting images in articles and content blocks

Jane. For alignment, three different classes (.align-left, alight-right, .align-center) that I apply using either <div> or <span> in the article code. A bit ackward, but workds. For wrapping, I rea...

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• Thomas Foley
• Created March 31, 2023 23:36
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end users

We have the same issue, but now I have a better understanding on the ramifications after talking with one of our lead developers and compliance officer (I'm paraphrasing here a bit). To be ISO comp...

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• Thomas Foley
• Created February 28, 2023 23:57
• 2 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting images in articles and content blocks

We have some images that we use in multiple articles. To make this happen, I usually write the first article, upload the image to that article, and then copy its <img> tag to the other documents. T...

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• Thomas Foley
• Edited February 21, 2022 23:41
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end users

Finally found the answer in https://support.zendesk.com/hc/en-us/articles/4408887701146-How-can-I-hide-or-show-HTML-based-on-user-s-role-or-group-. Worked like a charm!!!

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• Thomas Foley
• Created November 02, 2021 02:55
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end users

I am adding some messages to the templates (e.g., home_page.hbs) and I want to control who can see them: Message1 visible only to agents/admins. Message2 visible only to signed-in users, not agent...

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• Thomas Foley
• Created October 28, 2021 00:09
• 0 votes