Bilan Jenkins

Pedro Rodrigues thanks for your reply! I too am a bit confused by your question. Here is an example of what I am looking for: 

• I have 5 agents on my team
• There are 500 new emails in our queue 
• Each agent is expected to reply to at least 100 of those new tickets per day. This means that they should be moving a minimum of 100 tickets into solved, pending and/or on hold each day

I hope that clarifies what I am looking for!

Hi All,

I'm having some trouble trying to find out how many tickets each of my agents handles per day (solved + pending + on hold). I can find # of solved tickets per day but I really want to account for all tickets they handle daily. Im hoping someone here can help me as I haven't found a solution through support. 

Thanks!