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Kenny Fulton
Joined Jan 27, 2022
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Last activity Apr 09, 2024
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Latest activity by Kenny Fulton
Kenny Fulton commented,
Community comment Feedback - Ticketing system (Support)
+1 - We have multiple schedules and SLAs for customers on different support packages in different timezones. When they raise a ticket, I want to be able to include in the auto reply when they can expect a response by, taking into account holidays etc. The 'Next SLA Breach' datetime is already available as a datapoint in the ticket, we just need a way to add this as a variable into our trigger
View comment · Posted Feb 08, 2024 · Kenny Fulton
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