Gabriela Manarim
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Total activity18
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions7
Activity overview
Latest activity by Gabriela Manarim-
Gabriela Manarim created a post,
Enable multi-channel ticket merging message
Currently, the merged ticket message is only sent if the channel is email. It would be very important for this functionality to be replicated to other channels as well, so that the customer has vis...
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Gabriela Manarim created a post,
Mudar a ordem dos estados personalizados
Seria interessante ter a opção de organizar a ordem dos estados personalizados criados dentro da mesma categoria.
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Gabriela Manarim created a post,
Diferenciar número de Whatsapp recebido
Quando temos um usuário com mais de um número cadastrados, não conseguimos saber de qual número ele enviou a mensagem. Seria importante obter essa informação.
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Gabriela Manarim commented,
I received an external communication talking about extending the window to 72 hours. Does this work for these cases?
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Gabriela Manarim commented,
Is is possible to use with Sunco?
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Gabriela Manarim commented,
It would be great to be able to have the option to change the channel , mainly due to Whatsapp tickets that have passed the 24 hour window and we need to close massively by email.
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Gabriela Manarim commented,
Oh perfect, thank you for the answer.It was the soluction I adopted : creating a macro who opens a side conversation for email, with the adresses defined. Just wasn´t possible to define the copies.
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Gabriela Manarim commented,
Hello, I would like to know if is it possible create a macro with an action to send a email to the same addressee and copies.