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Abigail
Joined Nov 11, 2021
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Last activity Feb 17, 2022
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Latest activity by Abigail
Abigail commented,
I was able to get the subject to populate with a custom attribute:
IF ([Ticket type - Unsorted] = "Problem") THEN [Ticket subject]
ENDIF
However, I can't get this attribute and the Problem ID to populate at the same time
View comment · Posted Nov 15, 2021 · Abigail
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Abigail created a post,
I'd like to show some queries looking at problem tickets and how wide spread they are, when/if they were solved, etc. However, I'd like to identify the problem by subject rather than ID. How can I create this custom metric?
Posted Nov 15, 2021 · Abigail
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Abigail commented,
Thank you!
View comment · Posted Nov 15, 2021 · Abigail
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Abigail created a post,
Hi! I want to create a query that shows an individual agent's tickets solved per day over a week vs. the average tickets solved by agent per day in the entire group. How do I get the "Average Tickets Solved by an Agent per Day" metric?
Posted Nov 11, 2021 · Abigail
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