Abigail
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Last activity
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Activity overview
Latest activity by Abigail-
Abigail commented,
I was able to get the subject to populate with a custom attribute: IF ([Ticket type - Unsorted] = "Problem") THEN [Ticket subject]ENDIF However, I can't get this attribute and the Problem ID to pop...
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Abigail created a post,
Populating Problem Ticket Subject in Explore
I'd like to show some queries looking at problem tickets and how wide spread they are, when/if they were solved, etc. However, I'd like to identify the problem by subject rather than ID. How can I ...
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Abigail commented,
Thank you!
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Abigail created a post,
Solved Tickets by Agent vs. Agent Average in group
AnsweredHi! I want to create a query that shows an individual agent's tickets solved per day over a week vs. the average tickets solved by agent per day in the entire group. How do I get the "Average Ticke...