Alex
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Total activity67
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Last activity
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Activity overview
Latest activity by Alex-
Alex created an article,
Inbound emails don't render HTML format in ticket comments
Issue symptoms A requester sends an email with HTML elements, and they display as <b>example</b> on a ticket comment, rather than HTML formatted text: example. Resolution steps The original source ...
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Alex created an article,
How do I add a link to my website on the home page of the help center?
Question I want to add a link to my external website on the home page of the help center, how can I do this? Answer Disclaimer: This article is provided for instructional purposes only. Zendesk do...
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Alex commented,
Hi Brandon, Apologies for missing your message there! Upon checking, I see no known issue and am unable to replicate the behaviour, see a test in the attachment. I wonder if this is related to the ...
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Alex commented,
Bonjour Solene, Merci pour cette clarification ! Pourriez-vous contacter directement notre Support par messagerie ? On aimerait se pencher sur votre cas de figure et vous aider. Pour le faire, mer...
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Alex commented,
Hi there Ashley,Yes Patrick is right! For this to work, kindly replace the word "shorts/" with "watch?v=" in the URL.If needed, feel free to chat with Support directly through our messaging widget,...
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Alex created a post,
Apps : In-house Zendesk app for RSS feed integrations
It would be incredibly useful to have an in-house Zendesk app for RSS feed integrations. At present, these are only available through third party integrations.
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Alex created a post,
Guide : Provide the option to hide contact forms on certain pages from Zendesk without code
Multiple contact forms are a great addition to Zendesk. It would be amazing if Admins could control directly whether or not they show on certain default pages and to whom, without having to go thro...
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Alex created a post,
Out of office app : Allow non-Admins to change agent status
We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in different time zones for instance. If we could delegate the ability to set agents...
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Alex created a post,
Talk SDK : Allow to capture all lines data
At present, the Talk SDK does not capture a device's phone number - rather, the SDK facilitates a digital call to the ZD Talk line, but does not at this time consume/provide the caller device's pho...
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Alex created a post,
Chat : Web widget custom events tracking
Please create an option for custom events tracking on the web widget. There is the on UserEvent API command. However, this command does not track what users do with chat replies, including clicks t...