Alex
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Total activity65
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Last activity
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Posts
Votes on activity by Alex-
Chat : Web widget custom events tracking
Please create an option for custom events tracking on the web widget. There is the on UserEvent API command. However, this command does not track what users do with chat replies, including clicks t...
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Provide multiple date formats in Guide for ticket lists
Please provide multiple date formats in Guide for ticket lists
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Explore : Offer the same general Date Filter type on a Query as you do on a pre-canned Dashboard
Kindly offer the same general Date Filter type on a Query as you do on a pre-canned Dashboard
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Ticket views and ticket generated via apps
Please add the option to identify tickets generated via apps through ticket view Conditions directly
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Organizations fields not populating domains anymore
We hear you've removed this feature to avoid errors. Could you kindly reconsider another way of suggesting these domains? This was a huge time saver still.
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Explore : IVR menu options selected and overall SVI users
Please add tracked data to Explore on IVR menu options selected and overall SVI users - At the moment one needs to go through API to collect these
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Add tables to markdown as an option
Please add the possibility to add tables to markdown
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Increase 2000 line import limit
At present one can only submit 2000 lines when importing users. Please increase this figure as API isn't an option for everyone. Thanks.
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Explore dashboard export height
Please make the Explore dashboard export height unlimited
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Explore : Twilio's only metric for both calls and text is "Voice", please add more granular metadata
On Explore reports, Twilio's only metric for both calls and text is "Voice", please add more granular metadata.A workaround would be to use tags however these aren't available to Lite customers and...