Alex
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Total activity64
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Last activity
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Member since
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Following0 users
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Votes9
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Subscriptions29
Posts
Votes on activity by Alex-
Guide : Tracking who exactly voted on articles
Please allow for a user-friendly way to track who voted on articles
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Apps : In-house Zendesk app for RSS feed integrations
It would be incredibly useful to have an in-house Zendesk app for RSS feed integrations. At present, these are only available through third party integrations.
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Messaging : Allow to custom the HTML and CSS directly from the Style tab of the Web Widget
Please allow to custom the HTML directly from the Style tab of the Web Widget
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Share Sell Calendars
Please offer the possibility to share calendars and have team-wide calendars on Sell, without having to go through Google or Exchange
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Using location / IP address to route tickets via triggers
At present using location / IP address to route tickets via triggers isn't possible, it can only be done using Language. Please make it available.
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Out of office app : Allow non-Admins to change agent status
We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in different time zones for instance. If we could delegate the ability to set agents...
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Views should be refreshed automatically
Views should be refreshed automatically, this is important for SLAs to be accurate - Kindly make this available on Zendesk by default without having to install third party apps
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Support : Provide an option to deactivate values from picklist fields and keep their entire data in Explore
Please provide an option to deactivate individual values from pick list fields and keep their entire data in Explore
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Messaging : Make the Conversation List Sunshine feature non-programmatic and available from the UI
Please make the Conversation List Sunshine feature non-programmatic and available from the UI. At present several teams do not have developers who can work with API and this feature would be an inc...
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Support : CSAT issue with anti-spam could be handled by Zendesk from the start
At present to avoid false CSAT responses triggered by customers' anti-spam, automations need to be manually replaced by admins from {{satisfaction.rating_section}}, to {{satisfaction.rating_url}}. ...