Lindanne Mureu
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Last activity
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Activity overview
Latest activity by Lindanne Mureu-
Lindanne Mureu commented,
Has first reply time for social media messages (WhatsApp) been made available on the prebuilt dashboard?Or we can only get that with explore?
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Lindanne Mureu commented,
I have two questions: We did not manage to integrate 3cx successfully onto Zendesk because tickets were being created after the call ended. Is it because we did not make use of this API toolbox? Ou...
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Lindanne Mureu commented,
We also are experiencing the same issue. The setting "capture public mentions as tickets" is set to "yes" and sadly, they are not creating tickets until we reply directly from our twitter account. ...
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Lindanne Mureu commented,
This is critical for us too-ability to edit fields on closed tickets.We perform QA's on closed tickets and we would like to have supervisor comments on the closed tickets via a ticket field or inte...
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Lindanne Mureu commented,
We want to have an option where we can link my custom ticket types to a reminder/deadline and have triggers/automations fired according to my specification- maybe 1 hr or days before the lapse of a...
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Lindanne Mureu commented,
Thank you.I will do exactly that.
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Lindanne Mureu created a post,
Reporting for WhatsApp Requests
AnsweredOur Plan is suite growth and I have been trying to get a report on the type of requests we get on WhatsApp.The best way I thought to do this was to create a view and then download it as CSV.However...
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Lindanne Mureu commented,
How can I get the daily number or reopened tickets(email and WhatsApp) if I do not have explore? Our plan is Suite Growth.
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Lindanne Mureu commented,
You can switch channels if the user has both contact details in place. For us, we can switch from email to WhatsApp if both email and WhatsApp numbers are on the user profile. This is very manual. ...