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Gustavo Oliveira
Joined Dec 24, 2021
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Last activity Aug 12, 2024
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Latest activity by Gustavo Oliveira
Gustavo Oliveira commented,
Segundo o artigo, Noções básicas e configuração de permissões do agente light, os limites são:
- Os planos Suite Growth incluem até 50 agentes light.
- Os planos Suite Professional incluem até 100 agentes light.
- Os planos Suite Enterprise incluem até 1.000 agentes light.
- Os planos Suite Enterprise Plus incluem até 5.000 agentes light.
Para mais informações, pode contactar também o time, https://www.zendesk.com.br/pricing/#everyone
Atenciosamente,
View comment · Posted May 16, 2023 · Gustavo Oliveira
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Gustavo Oliveira commented,
Não tem como. Se deletar os dados serão removidos conforme diz no artigo.
O que você poderia fazer é manter este campo com os valores como legado, e criar o campo novo. Talvez ainda, fazer a migração dos dados de um campo para o outro.
Assim, você não perderá os dados.
Atenciosamente,
View comment · Posted May 11, 2023 · Gustavo Oliveira
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Gustavo Oliveira commented,
No caso ela será oferecia a outro agente do grupo somente se a reatribuição tiver sido configurada.
Mais detalhes no link Configuração do encaminhamento.
Caso esteja configurado e o comportamento esteja divergindo, entre em contato com o nosso suporte para investigarmos.
Atenciosamente,
View comment · Posted May 10, 2023 · Gustavo Oliveira
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Gustavo Oliveira commented,
No. The structure of the Data export will be the same in Agent Workspace and Standard agent interface.
Moving to Agent Workspace will not affect your export structure.
Best regards,
View comment · Posted Apr 07, 2023 · Gustavo Oliveira
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Gustavo Oliveira commented,
You are right, it does indeed assign the new ticket to the previous assignee.
I did a test here and with the trigger below I was able to change it to not be assigned to the previous assignee, but it kept the group.
Requirements:
Ticket + is + Created
Channel + Is + Closed Ticket
Update via + Is not + Side conversation
Actions:
Add Tags + Tag_Name (used "itworks" on my test)
Assignee + "-"
Result:
![](https://support.zendesk.com/attachments/token/kZVyz8uMeDu1HQ5NGADFkCj7h/?name=image.png)
You could run another triggers for routing, notification, etc.
As you are having issues with one of your triggers, I am going to reach out to you, so we can investigate it further.
Best regards,
View comment · Posted Sep 26, 2022 · Gustavo Oliveira
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Gustavo Oliveira commented,
Let's address this over the private ticket you've created.
Best regards,
View comment · Posted Sep 02, 2022 · Gustavo Oliveira
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Gustavo Oliveira commented,
Não temos a opção RTF durante o Chat.
Após o chat, caso seja necessário continuar o contato com o cliente, você pode utilizar RTF.
Atenciosamente,
View comment · Posted Aug 30, 2022 · Gustavo Oliveira
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Gustavo Oliveira commented,
I am reaching out to you on the private ticket for this one.
Best regards,
View comment · Posted Jun 28, 2022 · Gustavo Oliveira
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Gustavo Oliveira commented,
The CSAT placeholder works on mobile platforms indeed.
I am creating a proactive ticket so we can discuss the issue.
Best regards,
View comment · Posted May 26, 2022 · Gustavo Oliveira
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Gustavo Oliveira commented,
Yes, we do.
This is covered in the article Customizing your templates for email notifications.
I believe this is going to help you to customize further your replies :D
Best regards,
View comment · Posted May 25, 2022 · Gustavo Oliveira
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