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Gustavo Oliveira

Joined Dec 24, 2021

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Last activity Aug 12, 2024

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Gustavo Oliveira

Gustavo Oliveira commented,

CommentSuite basics
Oi David,

Segundo o artigo, Noções básicas e configuração de permissões do agente light, os limites são:
 
  • Os planos Suite Growth incluem até 50 agentes light.
  • Os planos Suite Professional incluem até 100 agentes light.
  • Os planos Suite Enterprise incluem até 1.000 agentes light.
  • Os planos Suite Enterprise Plus incluem até 5.000 agentes light.
     
Observação: este recurso possui as seguintes restrições de plano. Tais restrições não se aplicam aos planos ou complementos legados.

Para mais informações, pode contactar também o time, https://www.zendesk.com.br/pricing/#everyone

Atenciosamente,

View comment · Posted May 16, 2023 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentGerenciamento de usuário
Oi Leonardo,

Não tem como. Se deletar os dados serão removidos conforme diz no artigo.

O que você poderia fazer é manter este campo com os valores como legado, e criar o campo novo. Talvez ainda, fazer a migração dos dados de um campo para o outro.

Assim, você não perderá os dados.

Atenciosamente,
 
 

View comment · Posted May 11, 2023 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentEncaminhamento
Oi Marcelo,

No caso ela será oferecia a outro agente do grupo somente se a reatribuição tiver sido configurada.

Mais detalhes no link Configuração do encaminhamento.

Caso esteja configurado e o comportamento esteja divergindo, entre em contato com o nosso suporte para investigarmos.

Atenciosamente,

View comment · Posted May 10, 2023 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentMeasuring success
Hi Pedro,

No. The structure of the Data export will be the same in Agent Workspace and Standard agent interface.

Moving to Agent Workspace will not affect your export structure.

Best regards,

View comment · Posted Apr 07, 2023 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentTicket automation and collaboration
Hi Matthew,

You are right, it does indeed assign the new ticket to the previous assignee.

I did a test here and with the trigger below I was able to change it to not be assigned to the previous assignee, but it kept the group.

Requirements:

Ticket + is + Created
Channel + Is + Closed Ticket
Update via + Is not + Side conversation
 
Actions:
Add Tags + Tag_Name (used "itworks" on my test)
Assignee + "-"
 
Result:

 

You could run another triggers for routing, notification, etc.

As you are having issues with one of your triggers, I am going to reach out to you, so we can investigate it further.

Best regards,

View comment · Posted Sep 26, 2022 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentBusiness rules
Hi Gui,

Let's address this over the private ticket you've created.

Best regards,

View comment · Posted Sep 02, 2022 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentInformações básicas sobre tickets
Oi Abraham,

Não temos a opção RTF durante o Chat.

Após o chat, caso seja necessário continuar o contato com o cliente, você pode utilizar RTF.
 
Atenciosamente,

View comment · Posted Aug 30, 2022 · Gustavo Oliveira

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Gustavo Oliveira commented,

Community comment Q&A - Apps and integrations
Hi Eoghan,

I am reaching out to you on the private ticket for this one.

Best regards, 

View comment · Posted Jun 28, 2022 · Gustavo Oliveira

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Gustavo Oliveira commented,

CommentMeasuring success
Hi Camilo,
 
The CSAT placeholder works on mobile platforms indeed.

I am creating a proactive ticket so we can discuss the issue.
 
Best regards,

View comment · Posted May 26, 2022 · Gustavo Oliveira

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Gustavo Oliveira commented,

Community comment Q&A - Tickets and email
Hi Idriss,
 
Yes, we do.
 
This is covered in the article Customizing your templates for email notifications.
 
I believe this is going to help you to customize further your replies :D 
 
Best regards,

View comment · Posted May 25, 2022 · Gustavo Oliveira

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