Gustavo Oliveira

Zendesk Customer Care

Total activity

35
Last activity

September 26, 2022 14:59
Member since

December 24, 2021 12:26
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12

Activity overview

Latest activity by Gustavo Oliveira

Gustavo Oliveira commented, September 26, 2022 14:59
Hi Matthew,You are right, it does indeed assign the new ticket to the previous assignee.I did a test here and with the trigger below I was able to change it to not be assigned to the previous assig...
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- Gustavo Oliveira
- Created September 26, 2022 14:59
- 0 votes
Gustavo Oliveira commented, September 02, 2022 14:02
Hi Gui,Let's address this over the private ticket you've created.Best regards,
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- Gustavo Oliveira
- Created September 02, 2022 14:02
- 0 votes
Gustavo Oliveira commented, August 30, 2022 10:58
Oi Abraham,Não temos a opção RTF durante o Chat.Após o chat, caso seja necessário continuar o contato com o cliente, você pode utilizar RTF. Atenciosamente,
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- Gustavo Oliveira
- Created August 30, 2022 10:58
- 0 votes
Gustavo Oliveira commented, August 03, 2022 11:47
Olá Customer Success, No momento não tem como utilizar o tamanho da fila para mensagens, somente com o Live Chat.Atenciosamente,
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- Gustavo Oliveira
- Created August 03, 2022 11:47
- 0 votes
Gustavo Oliveira commented, June 28, 2022 10:36
Hi Eoghan,I am reaching out to you on the private ticket for this one.Best regards,
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- Gustavo Oliveira
- Created June 28, 2022 10:36
- 0 votes
Gustavo Oliveira commented, May 26, 2022 11:43
Hi Camilo, The CSAT placeholder works on mobile platforms indeed.I am creating a proactive ticket so we can discuss the issue. Best regards,
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- Gustavo Oliveira
- Created May 26, 2022 11:43
- 0 votes
Gustavo Oliveira commented, May 25, 2022 08:46
Hi Idriss, Yes, we do. This is covered in the article Customizing your templates for email notifications. I believe this is going to help you to customize further your replies :D Best regards,
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- Gustavo Oliveira
- Created May 25, 2022 08:46
- 0 votes
Gustavo Oliveira commented, May 20, 2022 11:06
Hi Idriss,For customizing the Zendesk Support, please have a look at the article Branding the agent interface. There are not many options, but you can change the colour, add a custom favicon, etc. ...
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- Gustavo Oliveira
- Created May 20, 2022 11:06
- 1 vote
Gustavo Oliveira commented, May 16, 2022 15:10
Hi Marco, Yes, the offline form for a department is not offered when there are agents online in other departments. A workaround is to set a department on your page with our API. The offline form o...
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- Gustavo Oliveira
- Created May 16, 2022 15:10
- 0 votes
Gustavo Oliveira commented, May 13, 2022 10:58
Hi Ryan, As this is going to require more investigation, let's look at this on the private ticket. Best regards,
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- Gustavo Oliveira
- Created May 13, 2022 10:58
- 0 votes