
Gustavo Oliveira
-
Total activity35
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions12
Activity overview
Latest activity by Gustavo Oliveira-
Gustavo Oliveira commented,
Hi Matthew,You are right, it does indeed assign the new ticket to the previous assignee.I did a test here and with the trigger below I was able to change it to not be assigned to the previous assig...
-
Gustavo Oliveira commented,
Hi Gui,Let's address this over the private ticket you've created.Best regards,
-
Gustavo Oliveira commented,
Oi Abraham,Não temos a opção RTF durante o Chat.Após o chat, caso seja necessário continuar o contato com o cliente, você pode utilizar RTF. Atenciosamente,
-
Gustavo Oliveira commented,
Olá Customer Success, No momento não tem como utilizar o tamanho da fila para mensagens, somente com o Live Chat.Atenciosamente,
-
Gustavo Oliveira commented,
Hi Eoghan,I am reaching out to you on the private ticket for this one.Best regards,
-
Gustavo Oliveira commented,
Hi Camilo, The CSAT placeholder works on mobile platforms indeed.I am creating a proactive ticket so we can discuss the issue. Best regards,
-
Gustavo Oliveira commented,
Hi Idriss, Yes, we do. This is covered in the article Customizing your templates for email notifications. I believe this is going to help you to customize further your replies :D Best regards,
-
Gustavo Oliveira commented,
Hi Idriss,For customizing the Zendesk Support, please have a look at the article Branding the agent interface. There are not many options, but you can change the colour, add a custom favicon, etc. ...
-
Gustavo Oliveira commented,
Hi Marco, Yes, the offline form for a department is not offered when there are agents online in other departments. A workaround is to set a department on your page with our API. The offline form o...
-
Gustavo Oliveira commented,
Hi Ryan, As this is going to require more investigation, let's look at this on the private ticket. Best regards,