Gustavo Oliveira

Zendesk Customer Care

Total activity

41
Last activity

May 16, 2023 15:24
Member since

December 24, 2021 12:26
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13

Activity overview

Latest activity by Gustavo Oliveira

Gustavo Oliveira commented, May 16, 2023 15:24
Oi David,Segundo o artigo, Noções básicas e configuração de permissões do agente light, os limites são: Os planos Suite Growth incluem até 50 agentes light. Os planos Suite Professional incluem at...
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- Gustavo Oliveira
- Created May 16, 2023 15:24
- 0 votes
Gustavo Oliveira commented, May 11, 2023 14:46
Oi Leonardo,Não tem como. Se deletar os dados serão removidos conforme diz no artigo.O que você poderia fazer é manter este campo com os valores como legado, e criar o campo novo. Talvez ainda, faz...
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- Gustavo Oliveira
- Created May 11, 2023 14:46
- 0 votes
Gustavo Oliveira commented, May 10, 2023 13:14
Oi Eduardo,Trataremos deste caso em uma conversa privada. Já lhe enviei uma mensagem.Atenciosamente,
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- Gustavo Oliveira
- Created May 10, 2023 13:14
- 0 votes
Gustavo Oliveira commented, May 10, 2023 13:04
Oi Marcelo,No caso ela será oferecia a outro agente do grupo somente se a reatribuição tiver sido configurada.Mais detalhes no link Configuração do encaminhamento.Caso esteja configurado e o compor...
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- Gustavo Oliveira
- Created May 10, 2023 13:04
- 0 votes
Gustavo Oliveira commented, April 07, 2023 15:53
Hi Pedro,No. The structure of the Data export will be the same in Agent Workspace and Standard agent interface.Moving to Agent Workspace will not affect your export structure.Best regards,
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- Gustavo Oliveira
- Created April 07, 2023 15:53
- 0 votes
Gustavo Oliveira commented, September 26, 2022 14:59
Hi Matthew,You are right, it does indeed assign the new ticket to the previous assignee.I did a test here and with the trigger below I was able to change it to not be assigned to the previous assig...
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- Gustavo Oliveira
- Created September 26, 2022 14:59
- 0 votes
Gustavo Oliveira commented, September 02, 2022 14:02
Hi Gui,Let's address this over the private ticket you've created.Best regards,
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- Gustavo Oliveira
- Created September 02, 2022 14:02
- 0 votes
Gustavo Oliveira commented, August 30, 2022 10:58
Oi Abraham,Não temos a opção RTF durante o Chat.Após o chat, caso seja necessário continuar o contato com o cliente, você pode utilizar RTF. Atenciosamente,
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- Gustavo Oliveira
- Created August 30, 2022 10:58
- 0 votes
Gustavo Oliveira commented, August 03, 2022 11:47
Olá Customer Success, No momento não tem como utilizar o tamanho da fila para mensagens, somente com o Live Chat.Atenciosamente,
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- Gustavo Oliveira
- Created August 03, 2022 11:47
- 0 votes
Gustavo Oliveira commented, June 28, 2022 10:36
Hi Eoghan,I am reaching out to you on the private ticket for this one.Best regards,
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- Gustavo Oliveira
- Created June 28, 2022 10:36
- 0 votes