Gustavo Oliveira

1. Community
2. Zendesk Sell Q&A
3. Enable Chat based on departments operating hours

Hi Marco, Yes, the offline form for a department is not offered when there are agents online in other departments.  A workaround is to set a department on your page with our API. The offline form o...

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• Gustavo Oliveira
• Created May 16, 2022 15:10
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Display issue when using the Add Video icon to embed a video

Hi Ryan, As this is going to require more investigation, let's look at this on the private ticket. Best regards,

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• Gustavo Oliveira
• Created May 13, 2022 10:58
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Troubleshooting your Github integration with Guide themes

Hi Lucas,I am creating a proactive ticket, so we can discuss the case. Best regards,

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• Gustavo Oliveira
• Created May 11, 2022 16:15
• 0 votes

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing help center content

Hi Dmitry,Try structuring the URL without any locale specified (i.e. https://support.zendesk.com/hc/articles/4408834328090-Localizing-help-center-content) then it will route the user to their brows...

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• Gustavo Oliveira
• Created May 04, 2022 09:17
• 0 votes

1. Support
2. ...
3. Business rules
4. How to alert your team to tickets nearing an SLA breach

Hi Martin, Thank you very much for your question!  If you have two SLAs and one uses Business Hours and the other Calendar Hours (or even a mix of both in one SLA), which operator should you use a...

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• Gustavo Oliveira
• Created April 29, 2022 16:23
• 0 votes

1. Support
2. ...
3. Tickets
4. What are my ticket export options?

Hi Sarah, If you are talking about this connector Developed by Google, so I will not get in too deep on this one.But you could use our API for it instead. Or, you can create a report based on tags...

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• Gustavo Oliveira
• Created April 21, 2022 16:17
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. iMac Trackpad Chrome problem

Hi Jan-Willem,This is something better to investigate privately. As you've created a private ticket with us, let's keep the information on that ticket only.Best regards,

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• Gustavo Oliveira
• Created April 15, 2022 09:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. ZD/JIRA Integration when you have multiple JIRA Issues with different Statuses...

Hi Andy, Let's work on that through a private ticket. Best regards,

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• Gustavo Oliveira
• Created April 06, 2022 16:24
• 0 votes

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

Hi Kyle, I've reached out to you through a private ticket, so we can further investigate it.

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• Gustavo Oliveira
• Created February 21, 2022 14:40
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Automation Jira-Zendesk Error Message

Hi Ludovic, II have created a private ticket, so we can troubleshoot it further. Best regards,

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• Gustavo Oliveira
• Created February 03, 2022 10:18
• 0 votes