
Gustavo Oliveira
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Total activity25
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Activity overview
Latest activity by Gustavo Oliveira-
Gustavo Oliveira commented,
Hi Marco, Yes, the offline form for a department is not offered when there are agents online in other departments. A workaround is to set a department on your page with our API. The offline form o...
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Gustavo Oliveira commented,
Hi Ryan, As this is going to require more investigation, let's look at this on the private ticket. Best regards,
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Gustavo Oliveira commented,
Hi Lucas,I am creating a proactive ticket, so we can discuss the case. Best regards,
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Gustavo Oliveira commented,
Hi Dmitry,Try structuring the URL without any locale specified (i.e. https://support.zendesk.com/hc/articles/4408834328090-Localizing-help-center-content) then it will route the user to their brows...
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Gustavo Oliveira commented,
Hi Martin, Thank you very much for your question! If you have two SLAs and one uses Business Hours and the other Calendar Hours (or even a mix of both in one SLA), which operator should you use a...
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Gustavo Oliveira commented,
Hi Sarah, If you are talking about this connector Developed by Google, so I will not get in too deep on this one.But you could use our API for it instead. Or, you can create a report based on tags...
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Gustavo Oliveira commented,
Hi Jan-Willem,This is something better to investigate privately. As you've created a private ticket with us, let's keep the information on that ticket only.Best regards,
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Gustavo Oliveira commented,
Hi Andy, Let's work on that through a private ticket. Best regards,
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Gustavo Oliveira commented,
Hi Kyle, I've reached out to you through a private ticket, so we can further investigate it.
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Gustavo Oliveira commented,
Hi Ludovic, II have created a private ticket, so we can troubleshoot it further. Best regards,