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Caroline Wibowo's Avatar

Caroline Wibowo

Joined Feb 11, 2022

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Caroline Wibowo

Caroline Wibowo commented,

CommentBuilding reports

Hi,

I believe we need agent name activity, not just assignee. Because when agent change from A to B, if we use assignee name. all the result would go to agent B. We need the calculation for agent A as well

View comment · Posted Feb 03, 2023 · Caroline Wibowo

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Caroline Wibowo commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 on this. It's an essential feature that should be available. Even in intercom, we get this experience by default

View comment · Posted Jul 04, 2022 · Caroline Wibowo

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Caroline Wibowo commented,

Community comment Q&A - Apps and integrations

Hi Chris Bulin @...

I've tried the instruction above, but in my side jira and zendesk related of key issue doesn't sync each others yet. Can you please help?

Notes:
- Custom fields: Text

- Field mapping: Key to Zendesk Support = Custom field

 

View comment · Posted Jun 23, 2022 · Caroline Wibowo

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Caroline Wibowo created a post,

Post Q&A - Reporting and analytics

Hi,

Can I sum / count how many users that feel our article was helpful or not in Zendesk Explore

Posted Mar 24, 2022 · Caroline Wibowo

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Caroline Wibowo created a post,

Post Feedback - Ticketing system (Support)

I think it would be really helpful if Zendesk allow us to view ticket in Kanban. I think it's a pretty basic thing for a ticketing system. It will make our agent see their task more easily in 1 view, instead of multiple view with different filtering

Posted Feb 16, 2022 · Caroline Wibowo

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