Recent searches
No recent searches

Caroline Wibowo
Joined Feb 11, 2022
·
Last activity Dec 28, 2023
Following
0
Followers
0
Total activity
17
Votes
5
Subscriptions
7
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Caroline Wibowo
Caroline Wibowo commented,
Hi,
I believe we need agent name activity, not just assignee. Because when agent change from A to B, if we use assignee name. all the result would go to agent B. We need the calculation for agent A as well
View comment · Posted Feb 03, 2023 · Caroline Wibowo
0
Followers
0
Votes
0
Comments
Caroline Wibowo commented,
+1 on this. It's an essential feature that should be available. Even in intercom, we get this experience by default
View comment · Posted Jul 04, 2022 · Caroline Wibowo
0
Followers
5
Votes
0
Comments
Caroline Wibowo commented,
Hi Chris Bulin @...
I've tried the instruction above, but in my side jira and zendesk related of key issue doesn't sync each others yet. Can you please help?
Notes:
- Custom fields: Text
- Field mapping: Key to Zendesk Support = Custom field
View comment · Posted Jun 23, 2022 · Caroline Wibowo
0
Followers
0
Votes
0
Comments
Caroline Wibowo created a post,
Hi,
Can I sum / count how many users that feel our article was helpful or not in Zendesk Explore
Posted Mar 24, 2022 · Caroline Wibowo
0
Followers
2
Votes
1
Comment
Caroline Wibowo created a post,
I think it would be really helpful if Zendesk allow us to view ticket in Kanban. I think it's a pretty basic thing for a ticketing system. It will make our agent see their task more easily in 1 view, instead of multiple view with different filtering
Posted Feb 16, 2022 · Caroline Wibowo
4
Followers
3
Votes
2
Comments