Caroline

Total activity

17
Last activity

February 03, 2023 02:20
Member since

February 11, 2022 09:12
Following

0 users
Followed by

0 users
Votes

5
Subscriptions

7

Activity overview

Latest activity by Caroline

Caroline commented, February 03, 2023 02:20
Hi,I believe we need agent name activity, not just assignee. Because when agent change from A to B, if we use assignee name. all the result would go to agent B. We need the calculation for agent A ...
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- Caroline
- Created February 03, 2023 02:20
- 0 votes
Caroline commented, July 04, 2022 23:51
+1 on this. It's an essential feature that should be available. Even in intercom, we get this experience by default
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- Caroline
- Created July 04, 2022 23:51
- 5 votes
Caroline commented, June 23, 2022 07:37
Hi Chris Bulin @...I've tried the instruction above, but in my side jira and zendesk related of key issue doesn't sync each others yet. Can you please help?Notes:- Custom fields: Text - Field mappi...
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- Caroline
- Created June 23, 2022 07:37
- 0 votes
Caroline created a post, March 24, 2022 10:42
Sum total of helpful article in Zendesk Explore
1. Community
2. Zendesk Suite Q&A
Hi,Can I sum / count how many users that feel our article was helpful or not in Zendesk Explore
- Caroline
- Created March 24, 2022 10:42
- 2 followers
- 1 comment
- 0 votes
Caroline created a post, February 16, 2022 07:06
Kanban view option for ticket
1. Community
2. Feedback - Ticketing System (Support)
I think it would be really helpful if Zendesk allow us to view ticket in Kanban. I think it's a pretty basic thing for a ticketing system. It will make our agent see their task more easily in 1 vie...
- Caroline
- Created February 16, 2022 07:06
- 1 follower
- 0 comments
- 0 votes