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Nacho Cardozo

Joined Oct 18, 2022

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Last activity Jun 08, 2023

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Latest activity by Nacho Cardozo

Nacho Cardozo commented,

CommentTicket basics

Image resizing using the up and down arrow keys is not supported.

Is there any workaround to easily resize images? It is painful to resize using the little square in the corner and dragging the mouse, especially when the images are large and you need to include multiple images - ex. when sending screenshots with steps to take when using an app.

For example, the Discourse composer is great, it gives you 3 size options:

Thanks!

View comment · Edited Jun 08, 2023 · Nacho Cardozo

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Nacho Cardozo commented,

CommentWeb Widget (Classic) documentation

Hi! Our team needs to share our "report an issue" form with some customers/teams that need to report issues about our product, so we were wondering if there is some way to have the form exist somewhere as the main thing within a page and not as a small widget in the corner. Something like a google form that we can share the link to. Is that possible? TY!

View comment · Posted Feb 23, 2023 · Nacho Cardozo

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Nacho Cardozo commented,

CommentWeb Widget (Classic) documentation

Might be a crazy question, but: given that the web widget is a form that essentially sends an email to a given email address, is there any way to customize the email address that the email is being sent to every time a customer fills the form and clicks submit? E.g. Sending it to my team's shared Outlook inbox rather than our Zendesk case management inbox?

Thanks,

Nacho

View comment · Edited Dec 08, 2022 · Nacho Cardozo

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Nacho Cardozo commented,

CommentGeneral questions about email and email template

Hi quick question - I'm trying to send out a proactive customer care email to a few dozen customers and then have it open a Zendesk Support ticket only if they reply. Would Proactive Campaigns or any other app within Zendesk enable something like this?

Thanks in advance!

Nacho

View comment · Edited Nov 02, 2022 · Nacho Cardozo

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Nacho Cardozo commented,

CommentWeb Widget (Classic) documentation

Thanks Gabriel, I'll give it a shot!

View comment · Posted Oct 20, 2022 · Nacho Cardozo

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Nacho Cardozo commented,

CommentWeb Widget (Classic) documentation

Hi,

Quick question - our team is using the classic widget (support form button), but it is currently covering some text on our site, so we were wondering if we can move it a little bit up or to the side? Is there any way we could customize this?

Under the customization settings I could only find a way to place on the right or left corner within our site.

Thanks for your help!

View comment · Posted Oct 18, 2022 · Nacho Cardozo

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