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Eduardo Escobar

Joined Jan 05, 2022

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Last activity Mar 22, 2023

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ACTIVITY OVERVIEW

Latest activity by Eduardo Escobar

Eduardo Escobar commented,

CommentRouting

Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email

View comment · Posted Mar 22, 2023 · Eduardo Escobar

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Eduardo Escobar commented,

CommentSetting up Talk

Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any

View comment · Posted Mar 14, 2023 · Eduardo Escobar

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Eduardo Escobar commented,

CommentAdditional ticket channels

@... Thanks! That helps!

View comment · Posted Jan 17, 2023 · Eduardo Escobar

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Eduardo Escobar commented,

CommentRouting

Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:

Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?

View comment · Posted Jan 11, 2023 · Eduardo Escobar

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Eduardo Escobar commented,

CommentAdditional ticket channels

Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)

View comment · Posted Jan 10, 2023 · Eduardo Escobar

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Eduardo Escobar commented,

CommentRouting

Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?

View comment · Posted Jan 10, 2023 · Eduardo Escobar

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Eduardo Escobar commented,

CommentWorking with articles in the knowledge base

Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users

View comment · Posted Dec 05, 2022 · Eduardo Escobar

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Eduardo Escobar commented,

CommentSetting up Zendesk Chat

Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?

Thanks

View comment · Posted May 11, 2022 · Eduardo Escobar

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Eduardo Escobar commented,

CommentAccounts and billing

Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

View comment · Posted Mar 29, 2022 · Eduardo Escobar

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Eduardo Escobar commented,

CommentUsing AI agents for messaging

Hello @...

I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:

The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?

View comment · Posted Mar 03, 2022 · Eduardo Escobar

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